Question 1

Are you Gas Safe registered?

Accepted Answer

Yes. Russell is fully Gas Safe registered for natural gas and LPG. ID is shown on every visit and our registration can be verified online.

Question 2

How long does a boiler installation take?

Accepted Answer

Most straight-swap combi boiler installations are completed in a single day. Full system changes typically take 1–2 days. We'll give a clear timeline in your quote.

Question 3

What warranties do you offer?

Accepted Answer

Worcester, Vaillant and Viessmann installs come with manufacturer-backed warranties of up to 10 years, plus our own 12-month workmanship guarantee.

Question 4

Do you cover my area?

Accepted Answer

We serve Crowthorne, Wokingham, Bracknell, Sandhurst, Camberley, Finchampstead, Ascot and the surrounding Berkshire villages.

Question 5

How much does a new boiler cost?

Accepted Answer

A new combi boiler installation typically starts from £1,950 fully fitted. Larger system or regular boilers start from £2,400. We provide fixed-price quotes after a free survey.

Question 6

Do you offer finance?

Accepted Answer

Yes — interest-free and low-rate finance options are available on installations over £1,500, subject to status.

Question 7

How often should my boiler be serviced?

Accepted Answer

Annually. It keeps your warranty valid, your bills lower and — most importantly — your family safe.

Question 8

What happens in an emergency?

Accepted Answer

Call 07738 074300. We operate a 24-hour callout service for total loss of heat or hot water, gas leaks and uncontrollable leaks.

Question 9

Will you be tidy in my home?

Accepted Answer

Always. Dust sheets, shoe covers, hoovered floors and a sit-down walkthrough at handover. Tidy is a feature, not an afterthought.

Question 10

Can you install smart heating controls?

Accepted Answer

Yes — we supply, fit and configure Hive, Nest, Tado and Wiser, including multi-zone setups for larger homes.

Your questions, answered.